Terms and Conditions

Welcome to Dhaka IT Services (dhakaitservices.com). These Terms and Conditions ("Terms") govern your access to and use of our website and the business consulting, technology, and creative services we provide (collectively, the "Services"). By visiting our website, submitting an inquiry, or engaging us for any Service, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website and do not engage our Services.

1. Acceptance of Terms

By accessing this website or entering into a proposal, statement of work, or service agreement with Dhaka IT Services, you confirm that you have the legal authority to accept these Terms on behalf of yourself or the organization you represent. Where a signed agreement or proposal exists between Dhaka IT Services and a client, and its terms conflict with this page, the signed agreement takes precedence.

2. Description of Services

Dhaka IT Services provides business strategy development, customer experience consulting, sustainability and ESG advisory, corporate training, IT support, digital transformation, and related professional services as described on our Services pages. Specific deliverables, timelines, and pricing for any engagement are defined separately in a proposal or statement of work agreed upon with the client before work begins.

3. Use of This Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. You must not attempt to gain unauthorized access to any part of the website, its servers, or any systems connected to it, and you must not introduce viruses, malware, or any other harmful material through the website.

4. Intellectual Property

Unless otherwise agreed in writing, all content published on this website — including text, graphics, logos, illustrations, and the overall design — is the property of Dhaka IT Services or its licensors and is protected by applicable copyright and trademark law. Deliverables produced for a client under a signed engagement are governed by the intellectual property terms set out in that agreement, which take precedence over this section.

5. Client Responsibilities

To deliver our Services effectively, we rely on clients to provide timely access to relevant information, personnel, systems, and feedback. Delays in providing requested materials, approvals, or access may affect project timelines and, where applicable, associated costs. Clients are responsible for the accuracy of information they provide to us.

6. Payment & Fees

Fees for Services are set out in the applicable proposal, quote, or invoice. Unless otherwise stated, invoices are due within thirty (30) days of the invoice date. Late payments may be subject to a reasonable late fee or suspension of ongoing work until the account is brought current. All fees are exclusive of applicable taxes unless stated otherwise.

7. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the course of an engagement, and to use that information solely for the purpose of delivering or receiving the Services. This obligation survives the completion or termination of any engagement, except where disclosure is required by law.

8. Limitation of Liability

To the fullest extent permitted by law, Dhaka IT Services shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of this website or our Services. Our total liability for any claim arising from a paid engagement is limited to the fees paid by the client for the specific Service giving rise to the claim in the twelve (12) months preceding the claim.

9. Termination

Either party may terminate an active engagement in accordance with the notice period specified in the relevant proposal or agreement. Upon termination, the client remains responsible for payment of fees for work completed up to the termination date. We reserve the right to suspend or terminate access to this website for any user who violates these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws applicable in the jurisdiction where Dhaka IT Services is registered to operate, without regard to conflict-of-law principles. Any disputes arising from these Terms or our Services will be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Updates will be posted on this page with a revised "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, please reach out to us:

• Email: [email protected]
• Phone: +880 1678-411532
• Address: 13/A, 3rd floor, BTI Premier Plaza, North Badda, Badda, Dhaka